Information to our customers
We ask for your understanding that due to the current situation regarding Corona/Covid-19 there may be delays in the processing of orders an possibly in the process of returns. Take care of yourself an others an stay healthy.
You can pay us easily and securely by credit card. We accept MasterCard, Visa and American Express. Your credit card details are checked as soon as you place your order online. We do not store your credit card details; they are collected and processed directly by our payment service provider Saferpay by SIX Payment Services AG. Once the transaction has been approved by your credit card company the goods will be dispatched to you depending on availability.
Should you return a product the amount will be credited to your credit card account.
Your credit card details are transmitted encrypted by SSL process. This high standard of security makes purchasing from PICARD by credit card safe.
With us you can pay safely and easily by PayPal. When you finish ordering you are forwarded directly to PayPal. If you are already a PayPal customer you can log on there with your user details and confirm the payment. If you are new to PayPal you can sign in as a guest or open a PayPal account and then confirm the payment
As soon as the payment is credited to us, usually within a few minutes, your order will be processed. If you return goods, the amount will be credited back to your PayPal account.
If we do not receive any payment within 14 working days of receiving your purchase order, your order will be cancelled automatically.
Sofort. (Bank transfer)
With us you can pay safely and easily via the "Sofort." payment service provider. When you finish ordering you are forwarded directly to "Sofort.". There you have to log on as usual with your online banking details and confirm the payment. Your PIN and TAN will not be stored.
Other methods of payment
At present only the methods of payment referred to in the Online Shop (credit card, PayPal and SOFORT Überweisung) can be used. You cannot make a direct transfer to us or pay on account for technical reasons.