Return

Under the German E-Commerce Sales Act consumers have a two-week cancellation right. Return the goods as unused as possible in a resaleable condition along with all accessories to this address:


PICARD Lederwaren GmbH & Co. KG
Retourenabt. Onlineshop
Friedensstrasse 22
63179 Obertshausen
Germany


 Returns to a wrong address result in considerable delays in their processing. Keep the receipt for your return safe as proof of postage. Without this proof there can be no reimbursement in the event of loss, unfortunately. The costs of returns are borne by the customer.


 

Reimbursement


As soon as we have received and checked the return we will reimburse you with the amount. You will be notified by e-mail of the individual steps.


 

Redelivery


If you wish to have a redelivery, e.g. in a different size or colour, please reorder in our Online Shop.



Warranty

The warranty operates in accordance with statutory provisions. The two-year warranty period begins when the goods are dispatched to you. The warranty does not cover damage due to natural wear and tear, improper use, and lack of or incorrect care.

Our Customer Service can be reached from Monday to Thursday 08.00 -12.00 hours and 13.00 - 17.00 hours, and Friday from 08.00 - 13.00 hours on our Customer Hotline +49(0)6104/704-0 and by e-mail at shop@picard-online.de

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